At Obryx, we want you to feel confident when placing an order. This policy explains when products can be returned, how to request a return, who covers return shipping, and how refunds are processed.
Obryx accepts returns for eligible products purchased through our website within the United States.
Eligible items may be returned within 30 calendar days from the date the order is delivered, provided that the product meets the return condition requirements described in this policy.
Returns are accepted by mail and eligible returns are provided with free return shipping.
30-day return window · Returns by mail · Free return shipping · No restocking fee · Refund to original payment method
| Return Countries | United States of America |
| Return Window | 30 calendar days from delivery |
| Return Method | By mail |
| Return Shipping | Free for eligible returns |
| Restocking Fee | No restocking fee |
| Refund Method | Original payment method |
| Refund Amount | Full refund for approved eligible returns |
| Refund Processing | 3–5 business days after return approval |
| Currency | USD |
To qualify for a return, the product should be returned within the applicable 30-day return period and meet the condition requirements described below.
A return may not be approved if the product has been used, altered, intentionally damaged, or returned in a condition that prevents it from being resold.
Returned products should be in new and unused condition. Products should be returned with their original packaging and included components where applicable.
We may review the condition of returned merchandise before approving the refund.
Please package the product carefully when preparing a return. Items should be protected from damage during return transit.
Eligible customers may request a return because they have changed their mind or no longer want the product, provided the return is requested within the 30-day return window and the product meets the condition requirements of this policy.
The product must remain new, unused, and suitable for resale. Products that have been used or damaged after delivery may not qualify for a general return.
If your product arrives damaged, please contact us as soon as possible after delivery. Include your order information and clear photographs showing the product and, where relevant, the shipping packaging.
If you receive a product with a manufacturing defect or another issue that was not caused by misuse, please contact our support team with your order details and information describing the issue.
If you receive an item that is different from the product ordered, contact us promptly so we can review the order and provide the appropriate return instructions.
Please do not discard the product or its packaging before contacting our support team, as photographs or additional information may be requested during the review.
To start a return, contact Obryx customer support using the email address or phone number provided at the end of this policy.
Obryx provides free return shipping for eligible returns covered by this policy.
When a return is approved, our customer support team will provide the applicable return shipping instructions or label information.
Customers should not send a return to an address different from the return instructions provided by Obryx.
Eligible returns: $0.00 USD return shipping cost.
Obryx does not charge a restocking fee for eligible approved returns.
No percentage-based or fixed restocking charge will be deducted from an approved refund.
Obryx does not provide a separate guaranteed exchange program.
If you received a damaged, defective, or incorrect product, please contact customer support so we can review the issue and determine the appropriate resolution.
For a different product, style, or other change of preference, the available option is to request an eligible return and place a new order.
Approved eligible returns qualify for a full refund of the amount paid for the returned product.
Refunds are issued to the original payment method used to place the order.
Obryx does not charge a restocking fee for approved returns.
Refunds are processed in USD, subject to the policies and processing procedures of the original payment provider.
Once the returned product has been received and reviewed, approved refunds are generally initiated within 3–5 business days.
After Obryx initiates the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
| Return Received | Returned product is received for review. |
| Return Review | Product condition and eligibility are evaluated. |
| Refund Processing | Approved refund generally initiated within 3–5 business days. |
| Bank / Payment Provider | Additional posting time may apply depending on the payment provider. |
Returned products may be reviewed after they are received. The purpose of the review is to confirm that the returned product meets the eligibility and condition requirements described in this policy.
Products that are new, unused, and in resalable condition will generally qualify for an approved refund when all other requirements have been satisfied.
If a returned product does not meet the applicable return requirements, our support team will contact the customer regarding the outcome and available next steps.
Obryx does not currently designate a separate product category as final sale or non-refundable under this standard return policy.
However, a product must still satisfy the return eligibility and condition requirements before a refund can be approved.
No restocking fee is charged on approved eligible returns.
Return requests must be made within 30 calendar days from the date the order is delivered.
We recommend contacting customer support as soon as possible if you decide to return an item so that there is sufficient time to complete the return process.
The return period begins on the delivery date shown in the applicable order or carrier delivery information.
When contacting us about a return, please provide enough information for us to identify your order and understand the reason for your request.
Return eligibility is determined according to the requirements stated in this policy.
If you are unsure whether your product qualifies for a return, please contact us before sending the product back.
We may request additional information when necessary to review a return, damage, defect, or incorrect-item claim.
This Return & Refund Policy applies to purchases shipped within the United States through the Obryx online store.
Customers should review this policy before submitting a return request. The return window, return method, return cost, restocking fee, product condition, and refund processing information described here are intended to clearly explain the standard return process.
If you have questions about a return, refund, damaged product, defective product, or incorrect order, please contact Obryx customer support.
Legal Business Name: Never Pay Retail
Email: info@obryx.shop
Phone: +1 334-517-4239
Live Chat Support: 24/7
Support Hours: 9:00 AM – 5:00 PM Central Time (CT)
Business Address:
4086 AL-14
Millbrook, AL 36054
United States