Effective Date: July 28, 2026

At Obryx, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy explains the conditions under which you may return products, request a refund, or exchange eligible items.

By placing an order on Obryx.shop, you agree to the terms outlined in this policy.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned with all original packaging, tags, and accessories.
• Not show signs of wear, damage, or misuse.
• Include proof of purchase or your order confirmation.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned:

• Personalized or custom-made products.
• Final sale or clearance items.
• Gift cards.
• Items that have been used, altered, or damaged after delivery.
• Products returned without original packaging where applicable.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item
• A defective product
• The wrong item
• An item with missing parts

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your request and work quickly to provide an appropriate solution, which may include a replacement, refund, or exchange.

How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

• Your full name
• Order number
• Reason for the return
• Photos of the item if it is damaged or defective

Our support team will provide return instructions once your request has been reviewed.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The incorrect item was shipped.
• The item arrived damaged or defective.
• The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.
• Most refunds are completed within 5–10 business days after approval.

Shipping charges are generally non-refundable unless the return is due to our mistake.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you would like to exchange an eligible item, please contact us before returning your product. Exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving your order if it meets the return requirements.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page along with the revised Effective Date.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Obryx

Email: info@obryx.shop

Phone: +123 456 789

Our customer support team is happy to assist you and ensure your return or refund request is handled as efficiently as possible.